To enhance transparency, efficiency, and beneficiary experience in the Public Distribution System, the Ministry of Food and Public Distribution has introduced multiple digital platforms.
Anna Sahayata Holistic AI Solution (ASHA)
- ASHA is an AI-driven feedback platform allowing PDS beneficiaries to report issues related to ration distribution, quantity received, and grain quality through AI-enabled multilingual calls.
- Implemented at a cost of ₹5 lakh, it reaches nearly 20 lakh beneficiaries monthly, using translation, sentiment analysis, and automated grievance categorisation to support administrators with real-time dashboards.
Bhandaran 360
- Bhandaran 360 is an ERP platform launched by the Central Warehousing Corporation, integrating 41 modules such as HR, finance, warehouse operations, and contract oversight.
- It is connected with 35 external systems like FCI, NAFED, ICEGATE, and port networks.
- Key features include Single Sign-On, encrypted data, audit trails, AI-enabled workflows, predictive analytics, biometric attendance, integrated HRMS, and real-time dashboards.
Smart EXIM Warehouse System
- Designed for container freight stations and warehouses, this system incorporates AI, IoT, FASTag, GNSS, and OCR technologies.
- It supports automated gate entry, real-time cargo tracking via Digital Twin-based yard management, and Smart Inventory Management with automatic record updates linked to ERP-WMS.
ANNA DARPAN
- Launched by the Food Corporation of India, ANNA DARPAN replaces the Depot Online System with a microservices-based platform.
- It integrates procurement, storage, movement, quality testing, labour, and contract management, providing real-time dashboards and unified data across depots, mandis, and railheads.
Conclusion
These digital solutions are revolutionising the PDS with transparency, accountability, and data-driven governance. They mark a major step toward modernising India’s food security infrastructure and service delivery.
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